Event propagated from other cells to BPPM, mquery shows the event in BPPM, but user console does not show the event

Cause
Inconsistent hostName specification in the cell and jserver configurations.

Solution

In $BMC_PROACTIVENET_HOME/custom/conf/pronet.conf:

pronet.gateway.gatewayName=pn_server_<hostName>.my.domain

In $MCELL_HOME/etc/mcell.dir the gateway entry had been changed from using the fully qualified hostname to the short name.

#gateway.pn_server pn_server_<hostName> mc <hostName>.my.domain:1851

gateway.pn_server pn_server_<hostName> mc <hostName>:1851

Removing the short name entry and un-commenting the fqdn entry resolved the issue.