1) On the cell rename the file ../pw/server/etc/<CELLNAME>/kb/classes/mc_sm_object.baroc to mc_sm_object.baroc.old 2) create a new copy of mc_sm_object.baroc by running the command pclassinfo -q -x -o mc_sm_object.baroc and place it in ../pw/server/etc/<CELLNAME>/kb/classes directory 3) Recompile the cell kb : cd $MCELL_HOME/etc/<CELLNAME>/kb […]

The Status of an Event The status of an event provides basic information about the event’s response activity. The cell assigns a status value to each event, and then you can change the status by performing event operations or other […]

This can occur if the BPPM cell’s KB was not migrated properly. In 9.0, relationship class definitions are in mc_tm_root.baroc and mc_tm_relationships.baroc. If those are not loaded, that will cause this problem. After correcting the KB to load those files, you will […]

How can I delete events from my cell with the mquery command ? mquery can be used with -s DELETE option to delete events/data from your impact manager. (Replace CELLNAME with the name of your cell) For example if you […]

Event propagated from other cells to BPPM, mquery shows the event in BPPM, but user console does not show the event Cause Inconsistent hostName specification in the cell and jserver configurations. Solution In $BMC_PROACTIVENET_HOME/custom/conf/pronet.conf: pronet.gateway.gatewayName=pn_server_<hostName>.my.domain In $MCELL_HOME/etc/mcell.dir the gateway entry […]

1) Go to /pw/pronto/pronet.conf locate bmc.proactivenet.events.serveFromJserver parameter 2) Change the value from True to false bmc.proactivenet.events.serveFromJserver=false Value of this parameter by default is true 3) Restart BPPM using pw system start NOTE: Please do not suggest the steps for large […]

1. Stop the ProactiveNet Server and verify that none of the related processes are running. pw system stoppw system status 2. Backup the ProactiveNet Server Database data file, “storm_HOSTNAME.db” (\pw\sybase\), and transaction log, “pronto.log” (\pw\sybase\), to a directory outside the […]

The base Windows images do not contain a product key and will run in evaluation mode. The OS will run in this mode for up to 120 days (240 for Windows 2003). If you are prompted to activate your virtual machine, […]

This is an workaround that could be used when standard rebuild procedure fails because of “memory exhausted”: pw database rebuild fails with error Dynamic Memory Exhausted Manually running the steps and using a larger cache size resolved the issue1) dbunload […]

Virtual Environment Notes For VMWare based virtual environment, consider mapping 1 CPU core to 1 virtual CPU. Each Mid-Tier instance can handle up to 150 concurrent Users per virtual CPU and up to 300 concurrent Users per dual CPU virtual […]